Four services. One person accountable for all of them.

Most small business social media fails because it depends on someone remembering. I replace that with a system: a documented brand spec, a month of content approved in advance, and a schedule that runs whether or not it is a busy week.

• A written brand spec, so every post looks and sounds like you
• A content calendar you can see, in a Google Sheet you own
• Content and graphics created, scheduled, and posted
• Community management, so comments and messages get answered
• An approval step before anything publishes. Nothing goes out unseen.

Most small business websites are abandoned the day they launch. Whoever built it moved on, nobody left is comfortable touching it, and so the hours stay wrong and the new service never gets added. I build yours, then I keep it current. That second part is the part everyone else skips.

• Built around what your customers came to do, not what looks impressive
• Built for a phone first, because that is where your customers already are
• On a platform you can afford to keep and are allowed to leave
• Updates handled by me. You send a text, it changes that week.
• Wired into the rest of your system, so the site feeds your follow-up instead of sitting on its own

This is the part most small shops cannot do. I build custom workflows that connect the tools you already pay for, so follow-up happens on time, reporting builds itself, and the work continues when you are on a job site.

• Lead follow-up that answers in seconds, not the next morning
• SMS and email sequences triggered by what actually happened
• Reporting that assembles itself instead of eating your Friday
• Content pipelines that move drafts to approval to scheduled
• Documentation, so the system is yours and not a black box

Your happiest customers are the ones least likely to think about leaving a review. Steady Reviews asks them, at the moment they are most likely to say yes, and makes it one tap.

If someone had a bad experience, they get a private channel to tell you first. That is service recovery: you find out about the problem, and you get the chance to fix it before it becomes a permanent public rating. Every customer is asked, and every customer is heard.

• Review request by text and email once a job is done
• One tap to your Google review page for happy customers
• A private line to you for anyone who had a problem
• A local area-code number, so the text does not look like spam
• Setup handled by me. You keep running your business.